enquiries@beneathbehaviour.uk
Privacy Policy | Beneath Behaviour Ltd
Beneath Behaviour Ltd respects your privacy and is committed to handling personal information fairly, securely and transparently, in accordance with UK data protection law.
This notice covers our website, enquiries and mailing list. Information about how we handle young people’s referral and support records is provided separately when arranging support.
Who we are
Beneath Behaviour Ltd is the data controller for the information covered by this notice.
For privacy questions or requests, contact Benjamin Hookway, Director, at admin@beneathbehaviour.uk.
Information we collect and why
When you contact us, we may collect your name, email address, telephone number, organisation and information you choose to include in your enquiry. We use this to respond, discuss our services and manage correspondence.
We rely on our legitimate interests in responding to people who contact us and running our service, balanced against your privacy rights. Where you ask us to take steps towards entering a contract with you, we may rely on that contractual basis.
Please avoid including detailed health or safeguarding information in general website enquiries. Contact us first to arrange an appropriate way to share it. Without sufficient contact information, we may be unable to respond.
If you join our mailing list, we use your email address with your consent to send updates. You can withdraw consent through the unsubscribe link or by contacting us.
Sharing and protecting information
Access is limited to authorised people who need information for their work. Providers supporting our website, email, mailing list and secure storage may process information on our behalf.
We may also share information where necessary and lawful to meet legal requirements, obtain professional advice or respond to safeguarding concerns. We do not sell personal information.
We use appropriate security measures to protect information against unauthorised access, loss and misuse.
How long we keep information
We keep enquiry information only as long as needed to respond, manage follow-up and address any related complaint or legal requirement. If an enquiry becomes a placement, relevant information becomes part of the placement record and is covered by the privacy information provided for that service.
Mailing-list details are kept until you unsubscribe or the list is discontinued. We may retain a minimal record of your opt-out to prevent further marketing.
Your rights
Depending on the circumstances, you can request access to, correction or deletion of your information, restrict its use, or request certain information in a portable format.
You can object to processing based on legitimate interests and can always object to direct marketing.
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.
Email admin@beneathbehaviour.uk to exercise your rights. We normally respond within one month, subject to legally permitted extensions and exemptions.
Complaints and updates
Please contact us if you have concerns about your privacy. You also have the right to complain to the Information Commissioner’s Office.
We review this notice when our practices or legal requirements change. The latest version will appear on this page.
